Jen D.

I get most of my beauty products from Beauty Boutique. They have good deals, always give samples or a gift (sometimes you might need to wait for a week or two, but there will be definitely something they give for free) and the shipping time is acceptable. One time we didn't get the PC Points that we were supposed to get. We called and they adjusted it instantly. We had to wait for a bit in the line but it was okay.

I booked many times with Air Canada and had several situations with them (just as with any airline), but they always solved the issue and gave a small compensation. I especially appreciated when I had to travel unexpectedly to attend a funeral, and they offered me a bereavement fare. It was great that I didn't have to worry too much about my flightd during that time. They gave me a fair price and made all the arrangements for me.

I have never had such a bad customer service in my life. First of all, they messed up with the tickets for my parents and only sent half of them. Then, they didn't send the proper booking reference. The email that we sent never got answered. Then, with this whole current situation, the flights of course also got impacted. We sent and email with a few questions, and they only replied one question. We asked again the remaining questions, and again only one question got answered. And the answer was written in a very unprofessional manner. It seems like changing employees are working on those requests and you don't have one real contact person per request. I did a little bit of digging and came across the weirdest explanations and excuses why they don't have a proper customer hotline/service. The only thing you hear is "We are very sorry, but..." "and there is never any attempt to solve the issues.