Jennifer G.

I ordered a pair of prescription glasses on 28th June 2018 (A YEAR AGO) and not received them, or my money back.

I have sent 50+ emails and received just 3 responses. The first was to say my glasses were delayed for a further 2 weeks and I had nothing to worry about, the next was basically the same message and offered an exchange. Then the third. After I requested a refund, I was told "unfortunately refund can take months" by Maria and I should get an exchange for something "in stock"
I asked why a refund would take months on the 21st November 2018 and NEVER heard anything back after multiple emails, It has now been a year since I bought my glasses, I have sent over 50 emails and they have stolen 149 from me. Do not use this site, I believe any positive review to be fake. This site is a scam and will steal your money as many other reviews have pointed out.

I am taking further action and will post links on how everyone can do the same so you can get your money back.,

Under Article 18(2) of Directive 2011/83/EU on consumer rights clearly states that "Where the trader has failed to fulfil his obligation to deliver the goods at the time agreed upon with the consumer or within the time limit set out in paragraph 1, the consumer shall call upon him to make the delivery within an additional period of time appropriate to the circumstances. If the trader fails to deliver the goods within that additional period of time, the consumer shall be entitled to terminate the contract."

In circumstances were there seller failed to deliver the goods and the payment was affected by means of credit/debit card, this method of payment used may provide you a certain degree of protection by mean of chargeback scheme. Please be advise that strict time limits apply in order to avail of this scheme (usually between 90 to 120 days from the day of the day of the transaction)

1. Attempt out-of-court resolution via Confianza Online: https://www.confianzaonline.es/en/consumers/how-can-we-help-you/

2. If the matter is not resolved via Confianza Online, action through the European Small Claims Procedure may be considered for more information please click here: http://courts.ie/Courts.ie/Library3.nsf/pagecurrent/*******D665C6EF*******810D0038B970?opendocument&l=en

3. If no resolution follows, the matter can also reported to https://econsumer.gov/#crnt