I ORDERED 2 BODYSUITES, ORDERED THEM ACORDING THEIR CHART SIZE AND MEASUREMENTS. I HAVE A 38DD CUP SIZE, AND ORDERED A LARGE SIZE. WHEN ITEMS ARIVED I WAS SUPER DISAPOINTED THAT IT DIDN'T FIT ME, SO I DECIDED TO RETURN THEM IMMEDIATELY FOR A STORE CREDIT. I READ ON INVOICE THAT IF YOU CHECK MARK FOR THE STORE CREDIT IT IS FREE. GUESS WHAT, AFTER 2 WEEKS I CONTACTED THEM TO SEE WHAT IS GOING ON WITH MY CREDIT, THEY TOLD ME THAT THEY REFUNDED ME. THE AMOUNT WAS LESS THAN WHAT I PAID FOR THE ITEMS. INSTEAD OF $74.31, I GOT BACK ONLY 65$. THEY SAID THE SHIPPING IS FREE, BUT THE RETURN NO. THIS IS FRUSTRATING, WHY TO WRITE ON INVOICE THAT THE RETURN IS FREE, WHEN ACTUALLY IS NOT FREE.
I OPENED A CLAIM WITH MY BANK, SEE HOW IT GOES.
WORST EXPERIENCE IN MY LIFE, WILL NEVER ORDER FROM THEM AGAIN. JUST WANT MY MONEY BACK!
Hi Jenny! We apologize for this experience. If you choose store credit for your returned items, you should not be charged for the return. So, we would love to review your account and make this right. Please e-mail us at socialsupport@venus.com for assistance.