Thumbnail of user jennym367

JENNY M.

Contributor Level

Total Points
140

1 Review by JENNY

  • VENUS Swimwear

10/22/20

I ORDERED 2 BODYSUITES, ORDERED THEM ACORDING THEIR CHART SIZE AND MEASUREMENTS. I HAVE A 38DD CUP SIZE, AND ORDERED A LARGE SIZE. WHEN ITEMS ARIVED I WAS SUPER DISAPOINTED THAT IT DIDN'T FIT ME, SO I DECIDED TO RETURN THEM IMMEDIATELY FOR A STORE CREDIT. I READ ON INVOICE THAT IF YOU CHECK MARK FOR THE STORE CREDIT IT IS FREE. GUESS WHAT, AFTER 2 WEEKS I CONTACTED THEM TO SEE WHAT IS GOING ON WITH MY CREDIT, THEY TOLD ME THAT THEY REFUNDED ME. THE AMOUNT WAS LESS THAN WHAT I PAID FOR THE ITEMS. INSTEAD OF $74.31, I GOT BACK ONLY 65$. THEY SAID THE SHIPPING IS FREE, BUT THE RETURN NO. THIS IS FRUSTRATING, WHY TO WRITE ON INVOICE THAT THE RETURN IS FREE, WHEN ACTUALLY IS NOT FREE.
I OPENED A CLAIM WITH MY BANK, SEE HOW IT GOES.
WORST EXPERIENCE IN MY LIFE, WILL NEVER ORDER FROM THEM AGAIN. JUST WANT MY MONEY BACK!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Jenny! We apologize for this experience. If you choose store credit for your returned items, you should not be charged for the return. So, we would love to review your account and make this right. Please e-mail us at socialsupport@venus.com for assistance.

JENNY hasn’t received any votes.

JENNY hasn’t received any thanks yous.

JENNY doesn’t have any fans yet.

JENNY isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user dekitchen0625
11/29/23

I have ordered several items from Venus but truly was disappointed when I had it returned and...

Thumbnail of user uc8
11/1/23

All of their clothing falls apart right outside of their return window and they refuse to take it...