Jinean F.

This company has been a client with Doteasy since 2005 to current. One of the nuances about Doteasy is that they are based out of Canada. This works for us. Doteasy has great customer service hands down ONCE you understand that the tickets you place are done through their system. Since my last review in 2017, over the last couple of years, their customer service tickets, for me, have been handled, most of the time, in one day. I've had a couple that went 24 hours. So the ticket time is faster. If you're looking for a faster system, it's still not a speedy system, but it's thorough and faster than before. It's a consistent and well thought out system as long as you articulate your issues with their support to short, sweet and concise. Please and thank you goes a long way. As I wrote in my prior review in 2017, Doteasy is not that great about phone calls but they are super at
Communicating through tickets. They will call sometimes regarding a matter, but it has to be super important to do that. I think over the last 14 years I've gotten three calls. We have never received bad service on my tickets once. They have a super great, knowledgeable team who will fully explain in great detail, in layman's terms, with great patience, how to handle any situation you are in, and even handle them on the back end. We have been in many, building situations over the years as a front-end and back-end developer. IF you are looking for a great Canadian Company, this is a good one to work with. Unlike some of the other reservation sites, you will never have an issue transferring your site to another site (of
Which we have regretfully tried). Just for that feature alone, hands down, Doteasy wins and is worth the few extra dollars to pay for the annual fees. We are still with them and will continue to do business with them in the future.

This company has been a client with Doteasy since 2005 to current. One of the nuances about Doteasy is that they are based out of Canada. This works for us. They have great customer service hands down ONCE you understand that the tickets you place are done through their system. It's not a speedy system, however, it is a consistent and well thought out system as long as you articulate your issues with their support. Doteasy is not that great about phone calls but they are super at communicating through tickets. They will call sometimes regarding a matter, but it has to be super important to do that. I think over the last 12 years I've gotten three calls. We have never received bad service on my tickets once. They have a great team and will fully explain in great detail and great patience, how to handle any situation you are in, and even handle them on the back end. We have been in many, building situations over the years as a front-end and back-end developer. IF you are looking for a great Canadian Company, this is a good one to work with. Unlike some of the other reservation sites, you will never have an issue transferring your site to another site (of which we have regretfully tried). Just for that feature alone, hands down, Doteasy wins. We are still with them and will continue to do business with them.