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J K.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Computers & Technology, Home & Garden

Member since October 2020

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1 Review by J

10/16/20
V M Express has horrible customer service. They sent us the incorrect product and REFUSED to exchange the item. When our order was received we were unable to check the fit due to the COVID lockdown. This caused us to contact VM Express a few days after the "30 day exchange period". This P. O. S. Company did nothing to assist us in exchanging the item for the correct item.
candacem41
VM I. – VMInnovations Rep
Hello JK,

I am so sorry to hear that your item didn't fit as described. We are always more than happy to assist with a replacement item within the 30 day return/exchange window as stated on the listing. Unfortunately, we are unable to provide an extended return period as typically they are put in place by the marketplace through which the item was purchased. If you have any questions, please feel free to contact our team directly.

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