Joanne G.

I bought an Itouch Easy tens machine a few months ago and the lead developed a fault, so ordered a replacement lead. They advertise only one replacement lead on their website that is supposed to fit two Itouch tens machines. The lead they send did not fit the Itouch Easy. The part that fits into the machine is too small.

I emailed the company to ask about how to return the lead and have the correct lead sent out. I received an automated reply and nothing since. That was two weeks ago. In the meantime I have emailed a further two times and received no response.

To add insult to injury a few days ago they emailed to ask me to leave a review on their website. I emailed them back telling them I would give them a couple more days to address the issue and still no response, so when I went on to their website to leave a review they have disabled the comments box. How convenient!

So, upshot is, save your money and go elsewhere. Their Itouch Easy is poorly designed because where the lead attaches to the tens machine and you attach it to your waistband, the thick lead can't cope with being bent even though there's no stretching of the lead itself. You will need to replace it and you won't get the correct item and you won't get a replacement or refund either. AVOID! AVOID! AVOID!

I wish I'd read more reviews before signing up to My Survey. Seems I'm not the only one where they suddenly deactivate your account and refuse to give a reason why, nor reply to emails. Fortunately, when they decided to deactivate my account without reason, I had recently cashed in and had a very low point balance, but I see there are others who were deactivated and can't get their money.

UPDATE!

Two months after initially contacting the elusive Emma, I now have a reply which states that they deactivated my account because it was accessed from another country. They also advise I do not use my account at an internet cafe. Well, it gave me a laugh and I deactivated the newly reactivated account. I wonder how many of these generic emails have been sent to others that have complained on this site? Just do yourselves a favour and don't sign up in the first place.