Jodie T.

This company has the worst plants and absolutely zero Customer Service! I ordered an indoor and outdoor plant. The outdoor plant literally looks like it did when I received it in September. It hasn't grown or died, it is genuinely exactly the same. I connected to the live chat for help and was instantly told "these are not covered under the 5 year guarantee" and "it is a young specimen and will take time to grow". Because I could not confirm what soil I bought back in September I was not given any advice or help. I had to ask for this and was then told to research my plants!
The indoor plant looked like it had been salvaged from the bin. I was advised "this plant is alive and well marked as live plants get marked". I have bought many plants online and no other retailer has ever sent something in this awful condition to me. The chat advisor then said that scarring is normal, but never have I had the misfortune to pay for a plant in such an awful condition.
This company had no care or concern and the service was absolutely appalling. They are rude, abrupt, unhelpful and genuinely uninterested.
If I could attach my Twitter conversation and the text chat transcript, I promise you would be gobsmacked how they speak to customers. Unfortunately there are too many images to attach them all.
Please do not be fooled by any 'Invited' 5 star reviews. Read the genuine 1 star customer reviews and you will see a definite pattern of the same issues and same experiences.
There are other review websites out there too and the reviews there are exactly the same!
Please don't throw your money away by using this company.

Do not buy a thing from this company if there is even a slight possibility you might have to return it. They will make it impossible!
Customer Service is absolutely appalling, no interest in helping whatsoever.
All the reviews are good... Not so, they removed mine! And who knows if all poor reviews are conveniently removed?!