JODY L.

Their website shows that it takes 1-2 days to process an order. I ordered "after hours" on March 26 (Friday). On Thursday, April 1, I requested the tracking info; to which their customer service person pointed out that I ordered after hours and they do not ship or process orders over the weekend. It can take 24-48 hours to process the order. I replied that it had been 4 business days (6 calendar days) and we would be leaving town in a few days. No reply! On Friday night, the order was still "processing" so I requested a cancellation. Saturday, I received an email that it was shipped on Friday, April 2; though the tracker shows it was still at their facility and had not been received by UPS. Mind you, I stated that we were leaving town... the customer service nameless person clearly did nothing to follow up. One of their shipping options is Priority Mail. This usually gets things to the recipient within a couple of days... but they shipped it via UPS GROUND. It could take a week!

On Monday, April 5, the nameless person replied again that it could not be cancelled because its in transit. Again, this nameless person did nothing to follow up because it still shows "label created" as the status and has not even been received by UPS.

I am beyond frustrated that their customer service person will not follow up and continues to reply with lame responses.