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1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. This is a company located in Singapore. The editors may not be native speakers! I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!
Tip for consumers:
Stay away from PaperTrue!
I placed an order after trying their free sample. However, the one who edited the full article is not the one who worked on the free sample. And the full article is edited in a very careless way. She only did minor changes, and she kept changing my words in a very inconsistent way. For example, I wrote "the investor only invests up to 10% of her total capital...". She kept changing "her" to "their". Even I knew that "investor" and "their" are inconsistent! The editor kept changing "her" to "their" in several places. I do not think my draft is "revised" after their service. There is a reason that I paid extra money to get a faster service. However, I have to wait for another 24 hours to hear from their editing team. That doesn't mean they will revise it in 24 hours. That just means that they will respond to my request. I am very unhappy with PaperTrue.
To follow up: the editing team insists that they did a great job. Even though the editor change "her" to "their" in eight places. They insist that their work is correct because they have a lot of "good reviews" online. Does it mean that you can do whatever you want when you have a lot of good reviews? After several rounds of email communication, they agree to offer 15% refund. I guess that is how you make money: did a $#*!ty job, and steal 85% of the payment.
To follow up: I was trying to dispute through my bank, and I found that the charge goes to Singapore. Now I know why my draft is done in such a poor way: it might not be even be edited by a native speaker!
To follow up after I read PaperTrue's response:
1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!
Tip for consumers:
Do not trust their free sample. Your draft will be edited by a different person. And the quality is not guaranteed at all.
Hi Joe,
We are sorry that you had an unpleasant experience working with us, and we’ve been in touch with our customer service and editorial teams to best resolve the matter.
Our editors have communicated to us that the use of the singular pronoun "they" in this context is consistent and grammatically correct!
Since the editor who worked on your sample order wasn’t available, your order was assigned to someone else. Please know that we hire only certified, experienced professionals, to edit your documents.
Our team has been in touch with you about a revised edit, or a refund. Please let us know if you have any further queries.
Best,
Team PaperTrue.
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Hi, Joe.
As we have clarified before, it is grammatically correct to use "they" as a singular pronoun. If you'd like to know more about this topic, read these articles from the Oxford English Dictionary(https://public.oed.com/blog/a-brief-history-of-singular-they/) and the APA Style Blog(Welcome, singular “they”).
Our representative got in touch with you about the refund, but we did not receive any reply from you.
As we have also clarified before, we hire trained, experienced editors from all over the world. They keep themselves updated on all the latest developments in grammar and vocabulary, delivering the quality edits that our customers love.
We urge you to stop spreading misinformation and communicate your grievances to us directly.
Best,
Team PaperTrue.