John B.

Attempted to cancel my trip on their site 3 weeks ago. Notification says it will be processed within 2 days. Received a generic email after 6 days to re-confirm my intention to cancel. It's been 3 weeks waiting for a response or cancellation number. Calling their number - either not answering (waiting for 1 hour every time) or simply hang after a generic message.

From: Vayama.com <*******@vayama.com>
Sent: Thursday, March 12,2020 11:05
Subject: Please re-confirm request

Dear customer,
Currently, Travix Customer Service is facing high volumes of customer calls and emails due to the Corona virus and the impact this has on their travel plans. Unfortunately, this results in a delayed response to your request.

In case you are seeking more information about cancelling your tickets to or from China, please check the website of the airline you are travelling with, to access the latest information.
If you would still like to receive a personal response from us, please reply to this email.
Thank you in advance for your understanding!
Customer Service

This site sends out a lot spam emails, destination address is always masked. Never heard of them before, never subscribed to any news from them. Impossible to unsubscribe or block.