John B.

Having bought an item through Ebay that was incorrectly described I started a returns process. I was informed that I had to pay the postage for the return which I was not impressed with as the seller incorrectly described the size. When I tried to get a return label I was directed to PayPal which then kept sending me back to merchant.
I informed eBay and the seller on numerous occasions and requested to pay their return postage by debit card. They continually ignore me. When I did manage to have webchat with customer service who promised to email me a return label. Guess what I never received one.
I am now stuck with an item that does not fit and eBay have closed the return.
How can I return it if eBay will not give me return label and just ignore all communications from me.