John D.

I am with Bell since they had the service here in Manitoba. I am happy with the service and I haven't had any issue. I just started having this issue when I renew my contract last May 2018. I was promised by Bell that they will give me a $150 hardware credit and a $50 bill in credit. So I went in Bestbuy and talk to the mobility guy and he said that it doesn't show in my account that Bell is offering me a $150 hardware credit and its only $50 bill in credit. I called customer care that I need to pay up front the hardaware that costs $129.99 coz it was the promotion on that time with Samsung galaxy s9+. So I proceed and renewed my contact and got s9+ and paid $129.99 + tax upfront and i was promised by customer care that I am getting $150 + $50 bill credit in my first bill. I got my first bill that cost I think around $120 including the $30 activation fee, my bill and prorated amount. I called customer service and talked to a girl asking why I do have a bill as they informed me that I do have a bill credit and she apologize and said that it will reflect on my next bill (month of July). I called again today and talked to a guy and said that it will gonna reflect in my next bill as they do have a certain period of time for the bill credit to apply. The previous cust care rep that I talked to said that noted it and this guy trabsfered me to a supervisor and he was telling me that I am only getting a $50 bill credit coz I already received the $150 when I got the phone. I was telling the supervisor that I was promised for $150 new hardware credit (which turns to bill in credit) and $50 bill in credit. And the supervisor apologize about what the previous lady have told me. He also insited that I already more than $150 credit when I got the new phone but I told him that time the phone was only $129.99. I felt that they stole my money and he was very unprofessional.

And they just want to offer me another $79.99 plus tax just to cover the $129.99 that I paid when I signed up. I just want to get the total of $200 bill in credit that they've promised me but they never give it to me.

My friend highly recommend flighthub to me. The booking process was great and fast. But when I checked my account my first leg was moved from 7:30pm to 10:05am. I haven't received any email regarding this. I check their website and I saw that there is still 9pm flight available so I called them and inform them that I saw this message hat my flight was moved from 7:30pm to 10:05am. So I inform the guy that who handled my call and he sounds that he doesn't know what he is doing that I saw in their website that the 9pm flight is still available and I want to take it instead of 10:05am as I am travelling with 2 kids and our next flight will be at 5:15am the following day. The rep told me that it was not available and fully booked so I don't have any option to take 2:55pm flight rather than 10:05Am.

After I called flighthub on dec 24th, I called air canada just to confirm if the 9pm flight is fully booked amd the lady I talked to said that was still available and I need to call flighthub to change it. I was too busy and wasn't able to call flighthub on the same day. I called flighthub on Jan. 1st and told the lady that I talked too that I called air canada and said that the flight for 9pm is still open and they can help me to reissue my ticket for 9pm, the rep assure me that she is going to update my flight and will send the new e-ticket for 9pm flight and will received an email within 24-48 hours. No email receive so, on Jan 4th I phone back and asked for an update. The new lady that I talked to said that she will be doing all the modifications on my flight and waited more than an hour then I got an email regarding my new e-ticket and I was expecting that it will show the 9pm flight but still the 2:55pm flight. The rep told me that she got an error message saying and cannot do the modification and she need to email the support team so that they can updated my flight and promised to give me a call back.

Since then I haven't heard anything from them neither receive any email. So I called again today Jan. 8, I was on call for 2 hours just to tell me that if I want to get the 9pm flight I have to pay additional $400 for the fee plus the fare difference as they already re-issue my e-ticket last Jan. 4. I was telling the rep and the supervisor that I called for this before they issue the new e-ticket. After wasting my 2 hours on call they refer me to the airline again as they are the one who issue the ticket.

I am so frustrated with the service and on how they treat their customer. I will never book with flighthub and will never ever recommend flighthub to anyone.

1/11/2017
Just an update. I went at the airport and talk to Air Canada ticketing agent and tell my story. He asked for my reference number pull it out and put me in the 9pm flight without any charge or fees to pay. He assist me and fixed my issue in just 5 minutes. But with fligthhub, I consume hours and hours from Dec 24, Jan. 1,4 and 8 passing me around, promising me alot but there were not helpful.
This will be my 1st and last time buying ticket from flighthub. The airfare was cheap but the service sucks.