john f.

I purchased a Maytag front loading clothes washer 5 months ago with a 10 year warranty. It has not operated properly since we purchased it, and finally quit working all together. I went to access the error codes, and neither the service manual the online Assistance or the over the phone customer service technician were able to give me the information necessary to access the codes. They were however able to schedule a service technician appointment 3 weeks later... Today the day of the service call the service technician calls me to tell me that I have to have the receipt or I will have to pay for the service. This was not mentioned on the previous call. I do not have the receipt. The over the telephone Maytag representative I spoke to never mentioned it and had no problem locating my purchase on their system. So now I am out the cost of the machine, and or the cost of service, I am out a day's wages, and I'm out the cost of having to go to the laundromat for three weeks to do our laundry. The machine is under engineered, their service department is lackluster at best and more appropriately referred to as a joke, and their warranty is non-existent. DONT BUY A MAYTAG, I WISH I COULD GIVE THEM LESS THAN 1 STAR