John J.

I had a package sent from France on the 9th May through GLS and after seeing the package was still in France on the 14th after 6 scans I contacted the sender and then GLS.
The sender Pneus tyres told me I would have the package tomorrow which turned out to be a lie. After contacting several divisions including the French outlet of GLS who thought it sufficient to just directed me to their app to check what I already knew I eventually found out that they had no idea where the package was. After agonising about it for the next 24 hrs I received an email stating that an investigation was started to see where my package was. That was a week ago and I still don't know whats happening and to make matters worse the sender will not refund my money until that investigation is complete.
Beggars belief!

I have been dealing with Halfords for the past four years now. I will never go there again after yesterdays debacle. "Again" I was subjected to "I dont know; maybe; not sure; hold on etc". Calls, emails, promises, broken promises etc etc.
To add insult to injury I asked the guys name. John he said and them said "They call me storm". He hadn't hands to wipe his $#*!, didn't help in the least but felt it important to inform me of his nick name. Beggars belief!