I got LifeLock due to concerns for previous fraudulent charges on my account in the hopes there services would protect me. I was deeply mistaken. The setup is fairly simple with alert text messages if a charge is made passed a certain amount on any of accounts you register on their website. However, the accounts you register are not routinely monitored. What brought this up to my attention was when there was a fraudulent charge on my credit card since I check it routinely via my phone app. Simple enough to contact my credit card company to inform them, but I was surprised I had not heard from LifeLock. I logged into the app not noticed that none of my accounts were updated in the past month!

I contacted their customer service which was a terrible terrible experience to say the least. Over 40 minute wait time to even talk to someone, after which he was "unsure" why this happened. I then requested to cancel the services since there was nothing they were doing that I couldn't do on my own, not to mention I was better at looking at my credit card statement than their once a month way. The representative then said he had to transfer me to another department to cancel the services. After waiting over an hour and still not hearing back from the company, I finally hung up. I am going to cancel their services by having my credit card company decline their monthly charges because it is impossible to reach someone. I can only imagine how much worse it can be if I actually need legal advice from them or assistance to manage an identity theft.

This is a scam service. Please learn from my mistake, stay away from this company. You will only be wasting your money.