I have been calling for weeks now and have not gotten through to anyone in the US. All these oversea people don't know what they are doing. No one takes notes down. Everyone ask me same question over and over and it takes at least 1 hour for each call. I ask for supervisor to call me back and never heard back. I sent in my trad in phone weeks ago and never got credit for it. Their website trade in phone never processed my phone for me so now I loss value for the trade in over time. Next step is file a lawsuit.