I worked for this company for little over a year on the sales floor and is a terribly run company.
They focus only on the sales floor with the ratio between operations agents and sales floor agents is about 5 to 1,
They provide a skeleton service only interested in the initial sign up then your screwed they don't have enough people in operations to provide you with the service they say they will.
If you have any issues from this company and would like some advice or understanding of there processes don't hesitate to contact me at *******@gmail.com and will do my up-most to help with your queries.