My mulcher worked pretty good (no where near as nice as my SC) until I noticed small metal shavings that were comeing from the teeth grinding against themselves. So I though no big deal that's why they have a lifetime warranty. Got ahold of Dave West who after a couple emails said send it in for a refund or a replacement. I was happy about supporting a small company so I just asked for a replacement (big mistake). It has been a couple months now since my usps tracking number said it arrived, I got no confirmation from Dave and he hasn't responded to any of my emails since I sent it in. This dude's a crook stealing from his own customers.