My wife called them, thinking they were Sony support for a broken TV. They then convinced her to give them, not only her credit card info., but her email, birthdate, everything needed to sell her identity. Why would they need her birthdate? They then tried to convince her that our network was being used by other people because in "network connections" you can see other wireless networks in the neighborhood. When the "technician" couldn't solve our problem he gave me 2 numbers which he said were for Sony. One was out of service and the other was a gym. We immediately cancelled the credit card afterwards. Stay away, this is clearly a scam.