Ordered a $1,200 Grill for my truck sales representative assured me it would fit, turns out when I went to have it installed the install realize it's for a different year vehicle and well not fit mine. I called the manufacturer and they confirm that grill will not fit my vehicle and they do not even make one for my vehicle. Contacted CARiD to set up a return they want to charge me return shipping on their mistake I paid $85 to get it shipped the first time there is no way in hell I'm going to pay them another $85 for their mistake. Customer service representative send me an email stating they listen to the tape of my order and I miss represented my own vehicle, like I don't know what year and make vehicle I own. They also refuse to let me hear such recording and I find it kind of creepy and illegal that nobody advises you in the first place that you're being recorded but yet they can't produce the recording they said they're listening to. There must be a lot of fraud with this company because of American Express would not process my charge initially it got rejected as a fraud alert I had to call American Express and explain to them that it was me ordering something from this company I've never had that happened before in 30 years of using an American Express card. Needless to say there Grille is sitting here in the Box and I've called American Express to dispute the charge let them deal with it. Stay away from these liars and yes I was also told if I gave them a favorable review I would get a gift certificate I think that's just a way to lock you into a positive review before you have an experience like this and write a negative one
Dear Joseph,
I am sorry you have had such an experience with CARID. If the wrong part was shipped to you, you should not be responsible for a return. I will be more than happy to check the issue, along with that phone call.
Could you share your order number with me, please?
Sincerely,
Consumer Relations Team at CARID.com