Amazing service and quality. I got a gold tip rose for valentines day for my girlfriend and one leaf was a little damaged, wasn't too big of a deal to me but my girlfriend noticed it, I understand it is very delicate so I sent a few pictures and they were very fast and quick and sent a replacement one in less than a week. Amazing service.
Tip for consumers: Just know the Rose is very very delicate so be very careful but the service is amazing.