Julian F.

In 2015 I tried using their services. After a while my online account stopped working. I rang 8 times and chatted online 7 times, for over 7 hours of my time. I was promised several things on the phone (1 month free, 3 months free) which were not in the notes and so never happened. In the end I agreed to pay an early cancellation fee. That didn't happen. Rang again, they found out they should have cancelled last month and then did so, without an early cancellation fee. Then they billed me, but didn't send me a bill. Then referred the account to a credit agency for non payment who emailed me. I then had to call about this bill that should not have been sent, and also chase to make sure my credit was not affected. And no word of any compensation for the amount of time I spent and stress it incurred. I will never use Vodafone again and urge everyone to avoid them.