Hi,
My problems with webs.com continue.
After two years of terrible support and site issues, now I found out that I can not disable the option "auto renew", which automatically takes my money each year.
I want to disable this account and I want my money back. I wrote to their support, but I am not expecting anything.
PS:
Here is their answer:
***************WEBS ANSWER
Welcome to Webs Billing Support.
From your email I gather your payment account was charged for services which are no longer required. I truly apologize for this inconvenience and I will be happy to assist you.
My records indicate that the automatic renewal of your domain name (...) was enabled which resulted in the renewal for one year at the cost of $29.95.
We do try to prevent unwanted renewals by alerting our customers as such notification emails are sent 90, 60, 45, 30, 15, and 1 day before we process the renewal of the domain name.
I really wish I could grant your request for a refund of the domain renewal fee; however, I am unable to as our Webs.com Domain Registration terms of service outlines that domain names and domain related services are non-refundable.
To prevent any further automatic renewals, I have scheduled your domain name to be canceled at the end of the current billing period; January 2,2016. As such, no further charges will be applied to your payment account for this subscription.
I again apologize for any inconvenience caused. Please do not hesitate to respond to this email should you have additional questions or concerns
**********************END OF WEBS ANSWER
As you see, this is not an appropriate behaviour.
Very sorry for the troubles with your account. Please email me at webscares@webs.com. Please put attention Halsey in the subject line.