Julienne R.

I have been getting pop-ups from my computer 3 weeks already that I should immediately call their number so I did today. It looks very reliable because the telephone number is toll-free and I just wanted to keep my files sife. Within less than a minute I got to talk to one of their "technician" or "tech support". Usually it would take a long wait for people to be attended by real technicians due to the high volume of people calling in for issues and concerns. He asked me for my name, my phone number saying that just in case I get disconnected he will return the call asap, and my birth of date.

Birth of date. I don't think anyone needs to know that personal information of yours as it has nothing to do with resolving an issue on your computer. What I believe they would need would be my IP Address or some sort of connection with our connection provider. Enough of all this introduction, I questioned the technician about their company. I became really frank with him about why he needs to ask my BOD and he didn't even answer the question so from then on I started to think that it's going to get me nowhere. He explained to me what their company is and gave me the address of their website.

There was really nothing on it but a space where I could type the support key that my "tech support" will provide to me which will enable him to do a remote connection. Remote connection will let him perform almost all the actions that I could do to my computer, and we both can see it. Kind of creepy. So I let him control my computer and I'm really thankful that he was very slow - I was able to listen to HOW he handles the situation. He even told me to stay on the line and typed on my notepad (please see picture)

I did not really understant why he wrote all these down but look at the spelling, I don't think a technician with proper education woud spell his/her profession as TECHNISIAN.

I stopped the remote connection with him because the phone call was lasting for more than 30 mintes and nothing was happening yet but all the babbling and stuff and I believed this would not be of any help.