After placing my order of over $200.00 and processing my payment with the $50.00 coupon that was advertised on their website, I noticed two charges on my Pay Pal. They had split the order and not applied the $50.00. This company is horrible and if happened to my order, I am more than certain that is happening to others. Check what they charged you, they call it an error. Certainly, an error in their favor. Staying with Chewy, they are great. Petflow will never compare.