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julioo18

Julio O.

Contributor Level

Total Points
180

1 Review by Julio

5/4/20

On March 7th I bought a suit and it was supposed to be ready for pickup on the 23rd. They called and let me know that it was delayed but I can pick it up on April 18th. I told them it was for my wedding so to please inform me if anything changes which they said they would do and if I didn't get a call from them then I can show up as planned. I didn't get a Call and they are now refusing to give a refund until the store opens in June. They can't process any refunds unless it was bought online. Worst Experience I've ever had shopping. This company can't be trusted and when we need them the most as a customer they CLOSE customer service calls. And so I tried chatting and they person I talked to said ALL supervisors are unavailable. I couldn't talk to anyone about my issue. I paid alot for my suit and won't have one for my wedding and won't get a refund probably ever.

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