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Kam P.

1
Level 1 Contributor
West Midlands

Contributor Level

Total Points
202

2 Reviews by Kam

  • Marks & Spencer

10/12/21

Mistakingly returned Next kids clothing to Marks and Spencer via marks and Spencer bag which had a barcode to an item of kids jacket I had ordered at the same time. This was returned via a Marks and Spencer food store on the 30 th September 2021.
About five days later I realised what I had done and called their customer service which is apparently based in South Africa who asked me to make a visit to the store and find out why they had not checked the bag fist before returning it. The store staff a lady and gentleman both informed me that they don't have to do this and could not help me as the item had been collected.
I spoke to a manager at a nearby store in Tamworth for advice to how I could retrieve the return and she advised me to call customer services again who after a length of time assured me it would definitely be returned to me.
A week has gone past... 12 days after being returned I have not heard anything from Marks and Spencer'.
I phoned customer services again, based in South Africa and after about 45 minutes of explaining was put through to the store where I returned the parcel.
The gentleman that dealt with me last Tuesday explained to me that I had been last week and I then asked him to look into the reference number I had been given to me by their store
In the meantime tried to ring their head office in London to make a complaint and again lines are diverted to South Africa and I asked if I could be connected to someone in the UK and she could not do that.
By the end of the day I had written to the chairman to help me retrieve my Next kids clothing as I could not get any help from any other place.
Towards the evening the gentleman from the store has spoken to someone and my item is gone and cannot be retrieved. It was scanned in on the 1st October but the department did not contact me and apparently after 9 days item cannot be retrieved.
I have been offered £20 voucher although the item was worth more than that.
Where did my item go? Why was I not contacted? Why was it not returned?
The customer service in South Africa assured me it would be returned a week ago.
Questions I would like someone from their head office to answer.
Someone employed by the company knows where it is

Tip for consumers:
Where to complain or find more information

Service
Returns
  • NewCakes

6/22/21

Cake very small for amount of money charged. I was misled to think I would get 25 portions out of 8 inch cake by its site.
It's not even deep it's 2 inches high.
I could possibly offer tiny taster portions to my guests so never cut it. Have offered to return it abd was told they would not be offering a reimbursement as it's possible to get 25 SMALL party size PoRTIONS out of it.
Their own words ‘Small party size" portions on complaining but it does not state that on ordering the cake (the image taken below from their website when you order the cake)
Stay away from this company... and charged £80.00 and that was left in a box in the rain.
Could not tell you what it tastes like as never cut it.
On the whole a bad experience.
Still chasing a refund for the cake that has not been eaten or cut.
Will open a case through PayPal if this company carries on refusing me a refund

Tip for consumers:
Don’t get swayed with the decorative icing ..

Service
Value
Shipping
Returns

Kam Has Earned 2 Votes

Kam P.'s review of NewCakes earned 2 Very Helpful votes

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