WORST experience in 35 years. Boxes were seriously mishandled-or thrown. Boxes were brand new when sent & packed with extra cardboard/bubble wrap. The rep for ParcelHero George Martin has many negative reviews and this seems to be a pattern of trying to blame-shift. I sent 20 pages of emails-yes 20. And the pictures tell the story. Instead of being professional like Amazon, he constantly looks for reasons to shift blame. I have never dealt with such a sneaky person and he should be fired. Many of the positive reviews are obviously from friends as it is obvious. Negative reviews with pictures tell the real story.