Placed an order November 13th for a relative, nothing came before Xmas, couldn't get hold of customer service, still can't. Eventually some of the order arrived, but still waiting for rest of order 6 months later! Never had such bad service from a company, and I used to order on a regular basis.If I cannot receive the litter tray my cousin paid for then I cannot and will not use this company ever again.Don't deserve 1 star