Get Culture is an extremely helpful and easy to do business with. I had received a product that I wasn't satisfied with in June 2015 and they told me to return it for a 100% refund. Well, guess what I recently found September 2016, the product I failed to return.
I wrote an email to Marty about my over sight asking if I could return it yet and fully acknowledging that it was ok for him to say no. I was super surprised given the level of customer satisfaction now a days that he allowed me to return it for the 100% refund 1+ yrs later. How's that for Easy To Do Business With!
Thanks Marty for your understanding.
Thank you for your review, Kathleen. I appreciate you being honest and fair in your review. I understand your concerns with returning and am sorry to hear that the item that was ordered wasn't exactly what you needed. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.