Kayleen P.

After watching and admiring Naio's youtube videos for 2+ years I finally bit the bullet and ordered one of their kits.

I ordered products on the 18/12/2015. Their website informed me that goods would be shipped and delivered prior to Christmas. The goods were NOT shipped by Naio until 5/1/2016.

As per their terms and conditions cancellations can be made prior to shipment for a full refund.

I requested a cancellation on 27/12/2015, was lied to and told the products had been shipped which they weren't, and then after a week long battle with their customer service I was rudely told to sell them locally if I no longer required the products as being an international purchaser meant that returning the products would cost more than the refund.

The products that arrived were smaller than they appear on the website.

If you are purchasing from overseas AVOID THESE PEOPLE. The freight charges are ridiculous, they have not concept of customer service, they have no understanding of their OWN terms and conditions of sale which are in place to help protect you as the buyer, and are happy to lie and deceive in order to keep your money.