Have New Cakes, got their act together? Ordered and paid in full. Worried somewhat after that because the cake was a lot of money, had paid with a credit card, so thought I may have some security there. Totally panicked as I then saw the previous reviews. But everything worked out fine. I did contact customer services, thinking it would be too late to change the delivery address. But no, that worked out. A bit of advice though, if you need to contact customer services and they promise to call back and they haven't after a while, make another call to them. I would say the staff are polite and helpful.