K B.

Placed an order of 4 different items, 3 arrived, but the other item never arrived, I filled out a missing items claim form, but was refused! So I placed a formal complaint to Peter Cowgill CEO office direct, still refusing to refund me. I never received the goods!
So I had to take this further to trading standards. They have said to firstly, write a formal letter and post it to the head office informing them that I am giving them 14 days to refund me. If not, then I have to start small claims court proceedings. JD really don't have a leg to stand on over goods not delivered. It's the consumer rights act 2015
Shame on you JD.

Peacocks has changed so much. For the worst. I think management need to take a look at everything, from their policies to the staffing in the shops as it's quite possibly the worst high street shop now.
I've just come out of the hoddesdon branch, needed to collect an order (ordered for the 1st time since their change of online returns policy) so didn't know I had to fill something in online 1st before I could return. I can't get online on my phone, I just have minutes but no data. I live 10 miles away from my nearest peacocks so it's a 20 mile round trip for me. So now I'm home, my order isn't wanted, I've filled out the online returns form, then have to go back sometime within 14 days to get a return, so that will then be 40 miles I've done just for 1 online order! It's ridiculous! PLUS the staff in the hoddesdon branch are really not that chirpy or helpful. Especially the manager!
Last week I spent £122 in another peacocks whilst out xmas shopping for the day, I've made a decision to return the whole lot and never shop in peacocks again!
Management get your act together!