I bought 7 Safari Niagara Vouchers for my daycare. It looked like a regular voucher just like any other ones I have purchased before. The voucher noted that it also came with a $20 outback steakhouse coupon, but you needed to pick this up at Embassy Suites in Niagara falls, way out of the way, but we didn't care as we weren't going to use the restaurant vouchers anyway so we didnt need to go there. My daycare drove all the way up to the Safari with 5 kids and they were turned away! Even though they had the vouchers each with tkt # and scanning code on it, they were told they needed to drive back to the Embassy to pick the tickets up, this was about 2 hrs out of their way, not doing this with 5 kids in the car, so they ended up paying full price which was more than double the cost. As I now have to pay all the parents back for their un-used vouchers I immediately requested a refund since we no longer can use them, nCROWD absolutely refused, claiming they only have to refund if it is within 7 days. They will not address the fact that we were turned away. They will not address that their voucher is misleading and only states you need to pick up restaurant voucher at Embassy. Dismal and dishonest service, Reputable companies refund un-used vouchers, this company is no longer reputable in my books. Plus i see now that they also owe alot of the merchants. I highly recommend people do not buy anything from them. As it stands now I am out of pockets for all 7 tickets plus the cost to refund the other parents, so almost $200.
Hi Kelli, My name is Carl and I'm a manager with nCrowd. I'm so sorry for the trouble you've experienced with your recent purchase. Please email me at carl@ncrowd.com with as many details as you can provide about your purchase so I may look into the matter further. Thank you!