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Kelly R.

Contributor Level

Total Points
82

1 Review by Kelly

  • StarNow.co.uk

4/8/20

I felt compelled to write this review to warn others to be careful with the reoccuring payment structure.

6 months ago I paid £29 to starnow for a 6 months membership for my daughter. I have rarely used her profile and so to be honest totally forgot about it until I see a payment of £29 has been taken out of my account a few days ago for membership renewal.

I contacted them to advise that due to the covid situation I would like a refund as had no idea that the account was set up by them to auto renew every 6 months, I didnt complete a direct debit for this new payment.

They refused a refund and
I explained I felt this unfair because you should warn people payment will be taken from their account and secondly with the current covid situation there are no jobs to cast for so paying for a non existent service. They refused even a small refund.

So basically I just paid starnow £29 for absolutely nothing. And theres nothing I can do as their terms are no refunds.

My advice is if you do join up to star now make sure you go to settings and turn off reoccuring payments. Or email them and ask them to take you off auto renew payments. You could end up paying for years and not even realise it if you dont check through bank statements.

Kelly Has Earned 2 Votes

Kelly R.'s review of StarNow.co.uk earned 2 Very Helpful votes

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