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I bought an item from Thomann but decided I wanted to cancel the order. I sent them an email 10 minutes after I bought the item asking them to cancel it. 2 days later they tell me that I can't cancel because the order was sent already! These people don't know what they are doing and can't even check their email in a timely manner. DO NOT waste your time with this company. Look for someone who is more professional and knows how to treat you and the product you buy with respect!
Ken C.'s review of Musikhaus Thomann e. K. earned 2 Very Helpful votes
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Hi Ken,
Thank you for your feedback and we are sorry we were unable to cancel your order prior to dispatching it.
Unfortunately, at the moment we are facing an increase in volume of email correspondence especially with our great UK customers following the implementation of new trade rules introduced on January 1st, therefore, our response time is currently around one working day. Please note, we can also be contacted via live chat on our website and by phone if you have an urgent request.
We do our very best to ship orders to our customers as quickly as possible so in this case we shipped your order before we could respond to the cancellation request. Please kindly email our management team on tl.international@thomann.de and we will provide you with further instructions on how to cancel the order.
We look forward to hearing from you and apologise for the inconvenience you have faced.
Your Thomann International Team