Kendra K.’s Reviews of IHeartDogs & more

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Dogs

2/10/22

I purchased a thank you for being a friend cat Tshirt, I washed it in cool water and delicate cycle, did not put in dryer & the logo on the shirt got all melted together, it's was a cute shirt and I was disappointed so I ordered the dog one and the same thing happened

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IHeartDogs R. – IHeartDogs Rep Over a year old

Hi Kendra,
We are so sorry to hear that this happened! We strive for excellence in all aspects of customer experience and you should have received better quality items. Please reach out to our team at orders@iheartdogs.com for a full refund or replacement! It is our goal to make returns easy and hassle-free for our customers! Additionally, our refunds and replacements do not take away from the donations made with your order. That is part of our iHeart Promise to you and to the shelter pets. We look forward to hearing from you soon.

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