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Kenneth D.

  • 1 Review
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Experience: Shopping, Computers & Technology, Home & Garden

Member since October 2020

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1 Review by Kenneth

10/13/20
VM Innovations is not an honest company when resolving issues. Our Grill arrived 10 days after being lost by the shipper. The box was greatly damaged and broken resulting in a lot of damaged, broken and missing parts. We had to ship it back using VM Innovations instructions. The box required 150 pound capability and size to fit. The size and weight required us to buy a box and packing materials which VM Innovation agreed to pay for and did credit the cost of the shipping. They acknowledged receiving the returned grill. They said they were sending a new grill followed by a few days later an email saying they were out of stock and had refunded the cost of the grill. They did not and now three weeks later they will only refund partial not the cost of returning the previous grill. We are out $70 and they say there is nothing more they will do. I CAN NOT RECOMMEND this company.
candacem41
VM I. – VMInnovations Rep
Hello Kenneth,

I am so sorry for the difficulties surrounding your order. We are always more than happy to provide an exchange in the event that we have additional inventory in stock and available to ship. While I am unable to locate your order specifically, if your item arrived damaged, we are more than happy to provide a full refund for the sales price of the item. It appears there may have been some miscommunication regarding to return process. If the item arrived damaged, the carrier who dropped it off typically can pick it up in the same condition it was left. Our marketplace partners do not allow us to provide a refund larger than the amount of the sales price of the item. If we can provide any more clarity on the situation, please feel free to contact our team directly.

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