I received my glasses after a 6 week wait and am now very very disappointed, there is something wrong with my order as they give you a headache if you wear them for more than five minutes, I have tried to log in to send them back and ask for refund but my account is frozen or locked out, please help *******@gmail.com I am so disappointed and desperately wanted them to work as I need them desperately ken gould
Hello Kenneth,
We highly regret to know about your bad experience. Due to the current situation going around the globe, we failed to fulfill the orders in a timely manner. Unfortunately, our services were disrupted badly and we had to mange on limited resources yet we tried our best to get the orders delivered as soon as we can. As per the commitment, we have refunded you the shipping amount from one of the orders under the transaction ID "BC0P2E3D1217".
Luckily, some of our shipments that were stuck in transit are successfully received in our UK facility and we have started dispatching the orders. We are pleased to inform you that your glasses are also dispatched via Royal Mail under the tracking # KT812393434GB.
Our deepest apologies for the overall inconvenience.