Please buy from a second hand shop to avoid this happening to you eg. Cex.-I had to send the phone back to them for repair but they said they received it with a cracked screen and they won't submit a claims form with Royal Mail as they said the box wasn't damaged, it could have been dropped or crushed but they don't want a bar of it-I made a claim for an ornament which was well packed but arrived broken with no damage to the box for an ebay customer which was no drama.
If I've lost my money on this I won't be using them again and with all the messages going to and frow they would have spent less time just filling out the form-Very stressful!
Update-(We have concluded that this item was received in the condition in which it was sent.)-They're calling me a liar. I've lost my money and will never use Music Magpie again.