THIS IS MY OWN PERSONAL OPINION FROM EXPERIENCES WHEN DEALING WITH MICROSOFT AND I AM BY NO MEANS AN INDUSTRY EXPERT OF ANY SORT!
I worked for Microsoft as a full-time Senior Full-Stack Software Engineer for about a year and a half. Our client at the time was LAUSD, and they straight up fired us. When I got to look at the code that we had written for them, I was surprised it took LAUSD that long to fire Microsoft.
This is clearly a business that de-prioritizes the needs of its consumer-customers to fit in with their system requirements in order to spend more time on their business clients, because I guess that's where their main revenue comes from.
Their very few good products that have even a tiny bit of chance to compete with similar competitors include:
LinkedIn, which purchased Lynda.com, was acquired by Microsoft. They did not develop the system from the beginning. They took over it after it was already great.
GitHub, which again, Microsoft purchased for $7.5 billion in stock, was already one of the best VCS out there. It wasn't just VCS though, it had a series of other features.
Xbox Games Pass Ultimate for PC and Game-Streaming is a great product with excellent value. Their UI for navigating and playing the games was probably developed by an engineer in his garage with boxers on, because I almost always have to look at a third-party integrated app if I wanted to have a useable UI.
Now this is where it gets fun...
Operating System Market Share: Aug-2020 - Aug-2021
Android: 42.61%; Windows: 30.66%; iOS: 16.55%
Email Client Market Share: Jan-2021 - March-2021
IPhone + Apple Mail + iPad: 51.8%
Gmail + Android Mail: 28.7%
Outlook + Outlook.com + Outlook Mobile: 8.9%
Cloud Market Share: Q1 2021
Amazon AWS: 32%
Microsoft Azure: 20%
Google Cloud: 9%
Switch – 392,790 (86,716,650 lifetime sales)
PlayStation 5 – 199,629 (9,000,103 lifetime sales)
Xbox Series X|S – 112,864 (5,330,164 lifetime sales)
PlayStation 4 – 29,667 (115,676,809 lifetime sales)
Xbox One – 13,767 (50,139,650 lifetime sales)
3DS – 508 (75,935,100 lifetime sales)
Best-Selling SmartPhones: I'm pretty sure we know where Microsoft stands here.
Microsoft is still running its business as it was before. Microsoft is thinking that it is still the only relevant solution/service provider for consumers and corporations. The ol' "if you don't like us, go somewhere else" attitude is what got them to this place to begin with and it seems they have not learned a thing. I still use them for some things, but I'm phasing them out as more relevant competitors come up with better products.
I had planned on getting an outlook.com account with onedrive storage for convenience because my employer uses these platforms. The UI was so confusing. My outlook.com account would only add gmail.com email accounts. In order to create an outlook.com account and associate it with your premium Office 365 subscription, you have to create the email from OUTLOOK as an alias and then assigned it as your primary alias.
I ended up creating a new outlook.com account thinking, what one would normally think, that it would be easy to assign it to my main subscription account. Not only do they not do any type of merging, but they also say it's too late and I would have to create another outlook account with a completely different name. I was not able to delete my preferred outlook.com email address. Even if I cancelled my entire Microsoft account bound to that outlook.com email address, the email address itself would remain permanently in their DBs, preventing anyone from being able to create that address again.