Kiki K.

If I could rate this company with a "0", I would. ** is RUDE. She doesn't work with customers at all. In fact, she accuses them of trying to swindle her. I have no idea how this woman has stayed in business since 2005, she, and her "staff", which, let's face it, is probably just her husband, have zero skills. What's worse, they think they can treat their customers like $#*!. I should have known to stay away when I saw the links and images to Billy Graham. What a complete nut.

**[personal info redacted by admin]

The only reason why I'm giving ThredUP two stars is because my order came as promised. Sure, shopping at TU is great, however, if you're sending stuff in, you get shafted pretty bad.

Beware their marketing ploy "cash in your closet." It's as big of an over promise as they come. It's more like "cash in their pocket from the clothes in your closet." I sent in a bag full of clothes, shoes and coats in near perfect condition. All brands they purport to accept. They overlooked most of it. As you can imagine, I was extremely disappointed. Now that I find this is a reoccurring theme in reviews around the internet, I'm just pissed.

They did send me a partial list of reasons, along with images, why the majority of my stuff was not accepted, but only after I complained on Twitter and posted a response to the CEO's condescending blog post about, basically, how they are only human and those of us who feel cheated should just stop complaining because "They want to accept 100% of every bag we send in. Period."

No. You don't. So stop pretending you do. If you did, you'd fix this awful mess. And you wouldn't send flimsy excuses why you didn't accept my practically brand new clothing, much of which was worn once or even never. The reasons were laughable. And insulting. And infuriating. They claimed there were "large, visible stains" on clothing I know FOR A FACT there were not. Why would I send it in if it was stained to hell? Do they think I can't read? I poured over their website and the list of brands they accept and the fact that he are very picky and blah, blah, blah. In my opinion, all that is just insurance against any wrong doing on their part. As if it being on their website makes it okay to gyp people out of clothes and accessories they could have taken elsewhere. Show me then, where all those large visible stains are by sending my $#*! back. Oh, you can't because you've "donated" all of it. News flash, blurry $#*! pictures will not convince me of something I've seen with my own eyes.

To make a long story even longer, both the CEO and CMO emailed me wanting feedback. So I gave it. Absolute silence. Only when I took to the internet did they have a customer support rep reach out to me. Sorry, but it's too late TU. You've lost a customer and, if I can help it, future customers. Until you change your business model to be advantageous to all customers, more specifically, the people who supply you with the clothes you sell, I'm done.