Koh L.

I have made several purchases from Amazon.com. So far, I have only experience 2 wrong shipments. But the online customer service always help me solve my problem in the most professional way!

I am glad to be able to share my experience through Sitejabber. I hope more others will continue to find information and help through this website. BTW,
I got my problem solved! Thank you Sitejabber!

Last December, my family and I had a bad experience in Paris. On the evening's arrival, we found out that our service apartment reservation was overbooked and was cancelled without informing us. So, we were left on the dark and cold streets, homeless for quite a few hours. My sis had weak legs, my young kids tired, we wasted time and $$$ on the telephone, hungry and worried cos it's difficult to find rooms for all of us in the last minute. My WARNING here is DO NOT USE

BOOKING.COM.

That's right! We booked thru them and got in trouble. We wrote to them and they refused to compensate us in any way.

Their reason was they tried to help us find alternative accomodation but we rejected them. But the thing was, they didn't listen to our requests. Now as customer, we hv every right decide or otherwise if their alternative was suitable. Which we deemed unsuitable due to the inconvenience in location and bad hotel condition according to their website review. I told them that my elderly sis legs are weak so can't stay too far from the central, and yet they kept giving us alternatives that were further and further away. Also the hotels have poor facilities. We were prepared to pay for the alternative stay so we have every right to choose. All we expect was have them compensate for the first night's 2 room stay as we found them ourselves in the end. And also for the taxi we took to move to another hotel the next day. And we have not even ask for the telephone bills! But sadly they refused. It's all very frustrating, our dream holiday was ruined with bad memories in Paris!

Since they refuse to compensate us (after I have given them time to do so). I want to tell as many people to be careful of Booking.com cos their final reply was:

"We appreciate that it is very likely that you selected Apartment Paris 5ème St Germain des Prés in part because of its description and facilities as advertised on the Booking.com website. However, as previously mentioned, the accommodations themselves are responsible for all the information provided to you. Booking.com acts as an intermediary between the guest and the hotel and is therefore responsible for delivering the reservation correctly to the accommodation. Once the accommodation has confirmed the reservation it then becomes their responsibility to accommodate the guests. "

They said it's not their fault eventhough I have proof of their confirmation of our booking. Also, what frustrates us was that they do not have a specific person who handles your case.

Now everytime the word "Booking.com" appears, it's so repulsive.