They don't have any answer to your query or any solution to your problems. All they will tell you is to write a mail to them and then just straight away disconnect the call and they call it "customer support". I wonder if this is the quality of their customer support how cheap the products must be. The order status shows order confirmed (which doesn't mean it is dispatched) but when I asked them to cancel my order because I have procured it locally, they tell me that it is dispatched and cannot be cancelled now. While talking to the so called support executive I had their order status page opened which was showing "order confirmed" but because they don't want to give the money back they are telling lie and then just disconnected the call.
Biggest mistake of ordering from their website. Would not recommend the site or their products to anyone.