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I purchased 4 roman shades and, as required, I proved the exact measurements of my 4 identical windows. When I started to install the shades I could tell right away they were too narrow and the lengths appeared to be random as well. I called JustBlinds and a customer service agent started to explain that mistakes were not a part of their standard warranty and they would not be assisting me any further. What does a "warranty" have to do with a manufacture mistake? Furthermore, regarding the quality and configuration of the roman shades - very cheap looking and the draw cord is behind the shade and you have to reach behind the shade (between the shade and the glass) to find it...not good. I am letting my CC company handle this "shady" transaction.
Products used:
None- shades were not usable in my home. Was not told that the product had been shipped, found it laying an my porch.
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tried as I might, I really wanted to like this company because they have nice looking glasses. Sadly, since this is all done "on-line", their method of taking measurement is by your computer's camera, or by a picture you take on your phone. I let them take control of my web-cam, not once but 3 times - each time they had another reason why the picture wasn't good enough. O. k., I get it, they want to make sure their measurements are spot-on. Anyway, can't think of a better reason to go get this done at your local vision center.
Tip for consumers:
Have a lot of patience!
Products used:
None - cancelled order
As a member of AAA Auto Club, I contacted AAA to transport my disabled vehicle to the repair shop on November 6,2019. AAA dispatched one of their contract towing companies and their contract towing company, during the course of loading my vehicle onto a flat bed truck, caused over $1,400+ in damages to my vehicle by attaching hooks where they should not have been placed, or by tighten the fasteners too tight and ripping large sections of the undercarriage of my care. I reported this immediately to AAA and they took my report, issued a report number, and have never been on touch with me since. They stated they would be in touch with me within 16 work days. I also spoke twice (with Connie Patava *******954) local AAA manager about this and she was non-responsive when I asked for her assistance with remedying this situation.
Kory D.'s review of Warby Parker earned 2 Very Helpful votes
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The prices of the blinds went up after putting in the Nature code my original price before...
Hi Kory, I am so sorry to hear your shades are a different size than expected! According the the notes on your order, our Customer Service team has informed you of the Approximate Inside Mount Deduction: 1/4" to 1/2" taken by our factory. This is listed on the product page specifications, and mentioned in our measuring guide as well. If your shades are 1/4" to 1/2" more narrow than ordered, this is not a manufacturing mistake. If you find that they are more than 1/4" to 1/2" off, we'll be happy to look into this further.
Our Deluxe Warranty, when chosen during configuration, covers measuring mistakes that might happen on the customer's end, as well as dissatisfaction with color or other features. If your shades are made within spec and the Deluxe Warranty was not chosen, we would not be able to assist with remakes.
Please feel free to reach back out to us at 800-959-9939 socialcare@justblinds.com, or via Live Chat if you determine your shades are made out of spec, based on the information provided. We are happy to help! - Patrick L