Krishan A.

Not at all happy with the services provided to us for our 4 pallet shipments. Once everything was confirmed we were told our shipment will be collected on Friday & that day was changed to Monday by the carrier team. On Friday we got told due to some paper work the shipment will be collected on Tuesday, we patiently cooperated with the changes made by the team as we understand documentations can take time even though it was urgent for us to ship our shipments
On Tuesday our pallets were ready for collection and the collection time given to us was between 9:00 am to 6:00pm, we had especially arranged for our staff to stay back just for this collection. I had followed up with the team in morning and afternoon regarding our collection time but we got told that it can happen anytime uptil 6 pm, hence we waited but no one came for collection till 5:30 we emailed the team as their contact number given on their website and emails is always out or order so the only way to communicate with them for urgent matters is only email that was really disappointing
Anyhow we got a reply back from the team saying that the collection was not released by the carrier as they expected some written confirmation from our end for extra charges which were already confirmed by us in black and white in our previous conversations
The team has no communication amongst themselves hence the entire miss communication happened and the one to suffer was us as we waited till 6:00 pm and no one came for collection and haven't heard anything back from the team till now
HIGHLY DISAPPOINTED WITH THEIR SERVICES. In such scenarios as a part of good customer service you expect the shipping company to call you and inform you about any urgent matters related to your shipment collections. But nothing was communicated to us even after us following up with them 3 times in a day for our collection I don't understand why did the team waited till last minute to check with their carriers on status of our shipments.
If everything was confirmed beforehand from our side and the shipping company then why was their last minute confusion, clearly the team is not well organised and they do not communicate amongst themselves.
Not At Alll happy as I haven't heard anything back as of now Wednesday 10:00 am