Thumbnail of user kriss91

Kris S.

4
Level 4 Contributor
Austin, United States

Contributor Level

Total Points
3,864

About Me

Older model, be around awhile. I write my reviews from the perspective of nearly twenty years of customer service.

How I Can Help

I can detect good or poor support attempts, awful business culture, describe what the support conduct means, and the best course. The company should look out for you and provide salient options. Most over promise, under deliver and think palliative language is support.

Interests

Gardening, ebikes, camping, surveys, professional volunteer.

33 Reviews by Kris

  • Pinecone Research

10/23/23

I had done Pinecone since 2016 and quit 2023. I stopped doing surveys and product testing for pinecone this year. Fewer opportunities, quality of the surveys, very reduced incentive, product testing dropped from $30 to $3, but they still wanted hours of detail work. A problem plagued website that would go offline while trying to complete an assignment, inadequately sized and survey images with illegible fuzzy text. Worst was anemic support responses. Support shrugs and comments "better luck next time".

Pinecone also capriciously decides that they don't need you, but provides no indication that you're cut off.

If pinecone underwent a reprioritization, I reconsider.

  • BBWCupid

8/22/23

I have been a longtime free user of BBWCupid, until this year and I tried a week. That was a mistake. I got responses from scammers, all over the world. A common tactic is to get you off the Cupid Media text system, which is lousy, and on to whats app. I eventually figured out the scam and it was a guy pretending to be female. However, after I let my account lapse back to free user, I still was the target of scam activity. This time upgraded bogus accounts with beautiful women, "too good to be true" started sending messages for my matrimony. I report the profile and it comes back, usually from the same country. So, I asked support for help blocking the scammers country. Nope, Cupid Media believes scammers have the right to target you and you must inhibit each one individually. That Sucks. It means The user must actively block. I can't even GeoFence to my state or city. So, Cupid media is a time waster and not even worth pay for. I ask the women that go for long term upgraded accounts and Its scammers that contact them. Not recommended, unless there's facetime, over coffee.

Tip for consumers:
I wish they had an option to try everyone of the 30 focus groups for one fee

Service
Value
Quality
  • AARP

4/21/23

I signed up originally in 2016 and have up getting anything out of the membership. I tried again in 2023, same tired promise. I'm poor and needed help with medical rides, gym membership and prescription discounts. Negative hits for all. The prescription discounts are poor. The prescription costs are three times what singlecare can get the meds for. The restaurant benefits are for unhealthy food for diabetics, hypertension and hyperlipidemia. I don't want to eat that type of food anymore. AARP is for affluentence, not the financially constrained. AARP could start to work on these inadequacies by sending surveys. I've never gotten one in 7 years.

Products used:
Canceled everything

Service
Value
Shipping
Returns
Quality
  • LifePoints

10/30/22

Lifepoints allows the companies to scrub surveys and if your answer doesn't support the survey objective, even if the panelist answered as honestly as possible to amateurish, poorly formed as questions, they strike the whole survey and claw back the reward. This happened in the previous incarnation, MySurvey, and rebranding to lifepoints, didn't improve the outcomes. Rebranding to lifepoints just allowed the parent company to start deceit anew, with a different name.

Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi Kris,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

  • Tgmpanel

9/12/22

I signed up for this panel a couple of years ago. They present a lot of irrelevant opportunities, they don't use the profile you create. Instead they use time wasting survey routers. This leads to very high rejection rate, and they hide it from the panelist. They use survey routers to mask just bad it is. A survey router is a string of survey testing. Meaning you may be asked screening question, back-to-back for a dozen different surveys, that have nothing to do with your profile. This can waste a good portion of an hour. The survey router masks how poorly the panel is at providing relevant opportunities, there's only one rejection, and not a dozen. This leads to very high rejection rate, poor progression to rewards redemption and abandonment of unrecoverable rewards. This is actually a strategy to get work for free, by not having to reward, by discouragement. In other words, The panel has implemented a barrier to redemption. Not a very good community to be part of.

  • The Panel Station

3/18/22

I dropped TPS after experiencing structural erosion of rewards. TPS has several well practiced means to erode progress to payout. Such as, letting survey commissions scrub the results and clawing back the points you were awarded, just because a reply doesn't fit a survey bias. TPS screen out was quite high, and frequently very late, often after finishing the survey. It would not surprise me that the effort expended is used in some fashion for TPS gain. I take that position because of the TOS and privacy statements we have to agreed to. Basically anything you provide is their's and TPS doesn't state otherwise, that a screen out or rejection is not retained or used again. Since it took so long to accrue points, trying to reach a payout threshold, discouragement from screen out policies, some points would expire before I would be able to make a redemption. They don't tell you explicitly points have been forfeit, you have to pull reports on your account history. Support sees no reason to advocate for members recovering those points. Support was so slow, and their responses are gibberish. This is because I forgot the text of my support request three months or more previous, and the support doesn't deem it necessary to include the members original text to refresh or confirm the issue.

Tip for consumers:
There are much more rewarding survey panels you could spend your time with, and it would be fun

Products used:
Surveys

Service
Value
Quality
  • i-Say

10/19/21

They route you to omnibus surveys, letting finish the first 5 and screen you of the last and the get their clients free work. Before I posted this review, an escalation was sent to i-say support, three days later still no response. This is being reported to ESOMAR, and if any of Y'all want to know how to do that, DM me.

  • Hagensinclair

10/18/21

Hagen/Sinclair proved to be a Total waste of time, 48 months and close to 100 "offers" and I actualized nothing. I even sent feedback years 2 on wards that there wasn't any reward and never a reply. I think Hagen/Sinclair draws people with big payout offers, hundreds of dollars for each opportunity, just to pad the member base to appear more attractive to potential clients. If the clients read reviews, they should question how good the member base really is, active and rewarded.

  • 2020panel

8/1/21

The 2020 panel does not intend to pay you, so if you are lured by the extravagant promise of rewards, they are just extravagant promises. The 2020 PANEL has two modes of operation, small incremental surveys to minuscule $5 rewards and the big pay outs to never actualized focus groups. This would more tolerable if the 2020 pqnel actually used the profile information you provided, they do not, Which means your time is not important Y'all don't need to have anything to do with a panel that treats you so poorly. I know this first hand, I have submitted support tickets to 2020 panel several times on this issue and i have been ignored each time. Another unethical practice y'all should know about, is account throttling. Meaning, if you are approaching a payout threshold, like $5, they throttle your account once you pass $4 in rewards, and there will be no further progression. I will be apprising the 2020 panel of this review. Let's see if they respond.

  • Comenity

9/7/20

I signed up for the Biglots store credit card that Comentiy provided. This bank is quite incompetent at electronic banking. I set up bill pay six months prior and used it. However, Comenity can take months to send the notice to the bill pay service and in that time you can rack up some appreciable late fees and expend a fair amount of time rectifying it. In my case, in a conversation with Comenity customer service, "I'm happy to help you today. The
Account is not eligible for any late fee credits." Save yourself the aggravation and the extraction experience, and pass on this Bank.

  • OnePoll

8/1/20

I was a member for several years and over the last year it has become significantly more difficult to reach a payout. I was lucky to earn a payout once a year. The website was had chronic operational issues for nearly a year. Getting surveys from other countries, extended periods of the website site unavailable for "maintenance", difficulties login in, surveys resetting back to first question without reason, some times it took several attempts to complete a survey and ambiguous questions that and capricious referral program. Sometimes it's on, sometimes it's off and support isn't going to help you on that one. Also, the screen out rate has significantly increased and reaching the payout threshold of $65 extended. If you rely on email notifications you will discover that surveys reach quota very quickly, and with no other surveys being fielded, So, you just wasted your time. I communicated my intention to leave and they just nixed my account immediately. The OnePoll is owned by 72point.

Thumbnail of user mcgeem5
MCGEE M. – OnePoll Rep

I am afraid that we are still going and bigger and better than ever. We have made significant improvement to our technology platform and continue to offer surveys for members to complete

Leo
  • Leo

12/3/19

Not really worth your time. I tried them for 15 months and was able to only make the cashout threshold with a referral. Just doing surveys it will take a panelist over 18 months of visiting daily to reach $10 completing surveys and they have a high screen out rate. Expecting anything from the drawing is fruitless. LEO doesn't really communicate. A good example of this is that they refuse to show you your own panelist history, the surveys you were screened out of, missed opportunities, polls and poll submissions. There is a good reason to not show participation and progress, it would be discouraging. Additionally, They invite surveys from the panelists but never respond to submissions, I asked to cancel the account and they did it but never confirmed. If you decide to resign, understand they don't provide any way to donate the "rewards" to another member or a charity, they keep your rewards for themselves, fairly self centered. Not recommended.

  • Sofi

9/15/19
• Updated review

Sofi

I setup a Sofi Account to pay for a significant purchase. It took about a week for an electronic transfer to to complete. The recipient setup a Sofi account to receive payment. While the maximum monthly transfer limit ($3,000) was discoverable, the daily limit ($250) was not and this has introduced a hardship completing the transaction. Customer service was adamantly unhelpful and did not offer any assistance to speed up the transaction. Also the incentives for referrals are not manifesting. I question the transparency and usefulness of Sofi in the future. I definitely will not be conducting any more business with this group.

UPDATE 1:
There was a link on my Sofi Dashboard "Email CEO". Instead of the CEO Anthony Noto responding, an underling "Jennifer" replied. She refused to read the Sofi reviews for security drivel. I sent a screen shot, which was acknowledged. However I'm still throttled at the minimum amount and it will take two weeks of sending the minimum every day to complete the transaction.

Not a very responsive service and I don't recommend them.

Questionable: Not so fast, not very transparent and pedantic support.
9/13/19
• Previous review

I setup a Sofi Account to pay for a significant purchase. It took about a week for an electronic transfer to to complete. The recipient setup a Sofi account to receive payment. While the maximum monthly transfer limit ($3,000) was discoverable the daily limit ($250) was not and this has introduced a hardship completing the transaction. Customer service was adamantly unhelpful and did not offer any assistance to speed up the transaction. Also the incentives for referrals are not manifesting. I question the transparency and usefulness of Sofi in the future. I definitely would not make make any more investments with this group.

  • Panda Express

8/29/19

I awful, awful and extremely stressful time trying to order. I indicted interest in the Sichaun chicken the server did not understand what that was, apparently only spoke Spanish and further could not tell me what I could have for a side, except to wildly gesture in way I could not tell what she meant. I had no idea what was going on when she just grabbed a plate and started shoveling fried rice on it. I told her I wasn't going to order and was just going to get a drink. She still chased me down with a plate of fried rice and I had to vociferously indicate to leave me alone. This was extremely frustrating and left me massaging tension muscle cramps later on. I live in the neighborhood and it has been several years since I visited this location and lousy experiences like this just reinforce avoiding Panda Express. I also wanted coffee and there were just sweet teas and soft drinks.

It took over half an hour to get my review lodged with the panda express survey system. They use very low limits on text descriptions (400char). The system would not take the survey code, so I just made something up to get past the submit button and then the survey page froze and gave no completion code. So I had to brave the automated voice system on the phone and that took several attempts.

Panada Express does not care to have effective and well operating systems and makes the customer bear the brunt of the indifference. Perhaps if the CEO tried to order, this would be real to them.

  • Lowe's

7/13/19

I don't shop at Lowes very often. They have serious operational issues and don't care at all the difficulties they visit onto customers. I hadn't shopped since 2016 because the Rubbermaid Deck storage cabinet I ordered for pickup could not be found, they sent me an email it was ready for pickup. However, I showed up the next morning and it wasn't anywhere to be found. Instead of delivering it once they had found the cabinet, they kept me waiting for over an hour until they dismantled a display cabinet and presented that to me, missing parts with no price adjustment. I refused that. Eventually Lowes found the units stuffed on top of a rack with no explination why they were in the back of the store and not the customer pickup area. I wrote to corporate about the terrible experience and they responded back that the store management would be contacting me. I was never contacted. I hadn't been to Lowes again until a AA battery deal came up on slickdeals. I ordered the for pickup and made a trip to retrieved the package. Once I got home, I discovered that I was given someone else's package, Tub Facets in a brown paper bag. I email Corporate explaining that I would not be back at that location and to ship the batteries to me and provide a way to send the tub facets back. A reply came back that the store managers would be contacting me. I never heard from the store and after two weeks I sent another email that I had not been contacted and I was going to write a SiteJabber review. Again I was promised to be contacted and I haven't. So, here's my warning. Lowes has serious problems with follow through and no one in the organization will take responsibility to resolve problems.

  • PrintWithMe

7/13/19

I tried to use this service and I will never use it again. I should have caught on that there were problems. The print locations are out of date. The web map and mobile map are seriously out of date. The map showed locations that had been discontinued and failed to show quite a few active locations. This will waste time going to an inactive location and traveling much farther than you have to. I called support to find nearby locations and they were informing me of installations 50 miles away. I persisted and eventually, they located a location close by. However, since this location was not on the map, there were no instructions, such as the address to email your document. I had to call back a second time to get the location information. I sent the document from the desktop to the email provided and boarded a bus. In transit, I installed the mobile app. I reached the printer, opened the app and there was no record of the transaction in the app. It took a while and I eventually fished the release code from a confirmation email. Entering the release code on the printer keypad was another trial in futility. The keypads were so closely spaced that only a child, using their pinky could do it in one shot or using a stylus. So in summary, this service is poorly supported, unmaintained, staffed by ambivalent staff and force you to overpay for what you need. I will never use this again. Because I'm not coming back the excess credit I was oblige to pay for will eventually be forfieted. It is not a good sign if a company has an official policy to abscond with your money, even if it is part of the TOS.

  • American science and Surplus

7/12/19

I've been a customer for over 15 years and American Science and Surplus is declining in value. For instance, the prices they charge can surprisingly often may not be a deal. The prices can be noticeably higher that competitor or just match. I think they know this because the listings in their catalogue are done purposefully to make price checking hard, model or ID information is omitted, low quality photos used and using confusing language. Instead of providing accurate information, they make the listing funny, AKA obfuscation. They will sell you products that are probably just a headache for them, like "gently used" alkaline batteries that die and start leaking 6 months after buying them, now you have to dispose of the batteries. A large amount of the merchandise appears to be Chinese rejects and fail on first use. They are very reliant on hype, like an item is on sale because it is a 3% price reduction. Sometimes it is more. The cart system they use will spontaneously loose all your items and does not follow you if you change devices, like going from computer to handheld. They have a very confusing, rube Goldberg like wishlist system. I've had many hours of building an order just disappear and having to start over. I wrote to customer service on several occasions about these issues and never a reply. You should always completely verify your order, things can be missing or under sized. Some orders are cut from bulk and they can short you. I've done research on the company and they have a reputation of over working and underpaying. I think that is a prime contributor to the spotty quality I've been experiencing.

Tip for consumers:
double check you are really getting a good value.

Service
Value
Shipping
Returns
Quality
  • Namecheap

5/31/19

While NameCheap is low cost, you pay for that with poor customer service. Everything is chat and the chat person is taking 4 more sessions at the same time. They are not paying attention to you, you can tell this by the long gaps to respond to your replies and questions. I like to have the full focus of the chat person and not have them get mixed up. In my experience, the support people are not inclined to match the support that the customer needs.

I also learned that Cheap means "you get it our way or no way". I wanted to pay for a block of extra domain services at the time of renewal but they refused and pedantically required me to pay for separately for the same domain. I only used them one year and moved on.

  • Brass Tap

5/25/19

Unfriendly, apathetic Staff and policies. I was meeting friends after a long day at a competition and I was tired and hungry. I rode a bicycle 8 miles to the location. I ordered a meal, which was prepared in a reasonable time but served with no utensils, I had to get up and go to the bar and ask the waitress for a fork/knife and return to seating. After 5 minutes of staring at the food, and still no fork or knife, I got up again, went to the bar and found a mug with plastic forks and knives. The food was okay. However, I have a condition that after eating I can feel drowsy for half an hour. After finishing, I close my eyes and listened to the activity in the room. I was there for 10 or so minutes, always upright on the bench. The same waitress that served me was directed by the manager to rouse me because the manager thought I was drunk. All I had was water and coffee that day and the waitress that served me did not bother. I got up, gather my stuff and left. I'm never going back until the staff is replaced and warning friends away from the Brass Tap. From other reviews about the Brass Tap, this conduct is not unexpected.

Tip for consumers:
Support local businesses instead

  • Honey

11/18/18

While Honey did save me some money, it could often lead to price increases during checkout and then you had to redo the cart to get back to the original prices. This is most pronounced with Swanson Health online store. I also had problems with the extension spuriously triggering at non-retail survey sites. It leads to extra attention to dismiss those unwanted pop ups. When I contacted Honey support, they were quick in response and worked diligently to absolve themselves of responsibility. These guys are parsimonious and not your advocate and seeing how they've been in business for over 5 years, not very capable.

Kris Has Earned 104 Votes

Kris S.'s review of Lowe's earned 2 Very Helpful votes

Kris S.'s review of Stacksocial earned 7 Very Helpful votes

Kris S.'s review of Leo earned a Very Helpful vote

Kris S.'s review of Brass Tap earned a Very Helpful vote

Kris S.'s review of Subway earned a Very Helpful vote

Kris S.'s review of Whataburger earned 2 Very Helpful votes

Kris S.'s review of Better Business Bureau earned 12 Very Helpful votes

Kris S.'s review of aosom.com earned 4 Very Helpful votes

Kris S.'s review of Panda Express earned 2 Very Helpful votes

Kris S.'s review of IHOP earned 2 Very Helpful votes

Kris S.'s review of Honey earned 13 Very Helpful votes

Kris S.'s review of LifePoints earned a Very Helpful vote

Kris S.'s review of Early Bird Books earned 14 Very Helpful votes

Kris S.'s review of American science and Surplus earned 4 Very Helpful votes

Kris S.'s review of LastPass earned 4 Very Helpful votes

Kris S.'s review of OnePoll earned 9 Very Helpful votes

Kris S.'s review of Sofi earned 3 Very Helpful votes

Kris S.'s review of BBWCupid earned a Very Helpful vote

Kris S.'s review of Pinecone Research earned a Very Helpful vote

Kris S.'s review of i-Say earned 5 Very Helpful votes

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