I ordered eligible Shoprunner items and was stilled charged shipping from the store. When I called Shoprunner, they said I must have made an error and been logged on to the Lord & Taylor site by mistake. I know that I did not and said it was a glitch in their system. The customer service rep would not correct the problem or let me speak to a supervisor. Shoprunner ignored my first email and does not let any negative review posts on facebook. They lost a customer over poor customer service and ripping me off.