Kristen B.

WARNING! DO NOT BUY FROM ASTR'S FACEBOOK SHOP! I purchased a dress from ASTR for my sister's wedding through Facebook, as they were offering a coupon. I wound up exchanging the dress once and then ultimately returning it as neither size fit right. Instead of giving me my money back, they gave me store credit, despite sending the dress back well within the 28-day period stated on their website. I tried contacting them via email and never received a response. I sent two messages through their website contact form, and still nothing. I called them and the customer service representative I spoke to said I would receive a refund and email confirming it by that Monday. Neither the refund or email came. I then received an email response from one of the forms I had filled out and a new customer service representative seemed confused about how to issue a refund since it was a Facebook shop order and said he would work on it. I also contacted Facebook's customer service for the shop and after several weeks of talking in circles with a bot I gave up trying to get in touch with a human. After dealing with all of this for over a month, I received this useless message from ASTR: "Due to a system error with our integrated Facebook platform, I am unable to process the refund to the original payment." Now I'm out $170 because their customer service team doesn't know how to do their job. Never shopping there again.

In less than 24 hours, cash was stolen from my room by housekeeping. After taking time out of my vacation to fill out a report and wait for an "investigation", guest services accused my family of stealing it. Then they told me I probably spent it and forgot. (This is an all-inclusive resort, so I'm not sure what I could have possibly spent it on.)

Four of the seven people I was traveling with got food poisoning.

You can't lay by the pool or the beach without being harassed by staff and random people to buy something. One guy even yelled at my mother for letting me buy a banana boat experience from someone else.

The place was empty and they still couldn't manage to put the four rooms we had anywhere near each other or have enough beach towels.

I should have taken their negative reviews more seriously before booking. Never again.

Their shipping times are a lie, their customer service does not respond, and the dress I received (3 weeks later than the max time stated on their website) looks nothing like the photo.