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Kumar G.

Contributor Level

Total Points
161

2 Reviews by Kumar

  • Wowcher UK

1/22/21
Verified purchase

I purchased a wowcher (2NT / FAMILY OF FOUR / MON-SUN: An Eastbourne getaway with breakfast) and unfortunately couldn't use it due to coronavirus, the hotel kindly refunded the full amount. However, Wowcher issued it as a credit rather than refunding to original payment method which unfortunately expired as I didn't find any other deal to be able to use the amount.
I contacted the customer care requesting refund and this is what I got:

Kumar - 3:54 PM Hi
Hi, about Expired - refund for Seafront Eastbourne Stay which expired on 1 Jan 2021, I am disappointed and disheartened that I lost the money as it wasn't a Campaign Credit but actual hard earned money. And would like it back please
Anybody there?

Harris - 3:55 PM I'm sorry for the delay. I'll be right with you.

Kumar - 3:56 PM sure

Harris - 3:57 PM Sorry for the inconvenience But expired credit cannot be re instated

Kumar - 3:58 PM well, this is really disappointing as I said this was actual money and not just campaign
Please could you tell me the process for escalation and raising it as complaint?

Harris - 3:58 PM I do agree with you But as per our policies

Kumar - 3:58 PM I don't care about policies as its looting the customer

Harris - 3:58 PM The expired credit cannot be re instated

Kumar - 3:58 PM and would like to take it to court if needed to be
Please log it as complaint

Harris - 3:59 PM You can email us at cs-dealhelp.co.uk
So that our concern team will assist you further '
Thank you for chatting. Good-bye.

***** Moral of story - no matter what DO NOT accept the refund of hard earned monies as credit as you will never get the value back... choice is yours...

Service
Value
Shipping
Returns
Quality
  • OfficeFurnitureOnline

11/10/20

Some timeline for reference:
Ordered a £350 chair on 27th Oct.
Received a severely damaged chair on 28th Oct.
The first Contact customer care 28th Oct.
The first response from customer care 29th Oct, advising to send a video of the damaged chair.
Video sent 29th Oct.
No response from OfficeFurnitureOnly until 4th Nov.
Raised a dispute with Paypal on 3rd Nov.
Received a response from OfficeFurniture on 4th that a replacement is being sent and faulty chair will be collected at the same time.
Replacement received 6th Nov.
No sight/information about the collection of the faulty chair since.

No response to emails.
No one to answer their phone.

Overall the worst seller to deal with. Not recommended!

Tip for consumers:
My personal suggestion to stay clear and look for an alternate vendor. There are many other competitive sellers available as an alternate.

Products used:
inSync 24 Hour Mesh Office Chair With Airmesh Seat & Headrest
Delivery: Assembled - Order Before 3pm for Next Day

Service
Value
Shipping
Returns
Quality

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